Privacy Policy


Cleggs is committed to safeguarding the privacy of our customers and users whilst providing the highest possible quality of service. As required by the UK Data Protection Act 1998, the EU General Data Protection Regulation (2016/679) and the UK Privacy and Electronic Communications (EC Directive) Regulations 2003 (Data Protection Legislation), we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal data which we collect from you.

It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff. We also collect data because it is necessary for the pursuit of our legitimate interests. 

Our legitimate interests are set out below:

            Direct Marketing
            Understanding our customers wishes and shopping preferences
            Improving our service and our products

When placing orders

We may collect and process the following data about you during your purchase with us:

Information that you provide by filling in forms on our site (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services including your name, address, telephone number and email address. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our site.

If you contact us for any reason, we may keep a record of that correspondence with your agreement.

Details of transactions you carry out through our site and of the fulfilment of your orders.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Where we store your personal data

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using outsourced SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Newsletter sign up

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to give you updates you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records and to ensure that you’re happy and satisfied. We do not rent or trade e-mail lists with other organisations and businesses.

We use a third-party provider, Mail Chimp, to deliver our newsletter. We gather statistics around e-mail opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mail Chimp’s privacy notice.

You can unsubscribe to general mailings at any time by clicking the unsubscribe button at the bottom of any of our e-mails.

Access to information

You are entitled to access the personal information that we hold and/or request deletion of this personal data. E-mail your request to

Links to external sites

This privacy notice does not cover the links within this site to other websites. Those sites are nor governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Changes to our privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 17th March 2019.


Questions, comments and requests regarding this privacy notice should be addressed to

Cookie Policy

A cookie is a piece of data sent from a website and stored on your computer’s hard drive. When you use the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of your previous activity.

In order to be able to purchase online, you need to have your cookies enabled.

Our cookies do not store information such as your name, address or payment details. However, cookies allow us to access this information once you are logged into your account. uses cookies for many reasons:

To identify you automatically when you sign in to our website

To remember your preferences and your activity in the past (like items added in your shopping basket)

To allow you to share products and information with social networks

To improve the use of the website, the content and services

To offer you the best customer experience

How can you manage cookies?

If you prefer to limit, block or delete your cookies from, you need to use your browser by accessing the “Help Menu”. To check your cookies setting, you need to access your “Managing cookies” section.